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Un-muddling Moodle

We’ve had a number of similar enquiries into the LTT post bag this week, all asking how Moodle copes with the new academic year. I’m going to try and clarify things below, but bear with me, as this...

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Moodle upgrade this weekend

Our Moodle service is scheduled to be upgraded this weekend. This means that moodle.essex.ac.uk will be unavailable from 12:30pm on Friday 18th July. The site will be back online no later than 9:00am...

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Changes to FASER

We’ve been beavering away on a few FASER changes in the last few weeks: Staff can now edit comments in the Feedback Assistant. The Feedback Assistant is faster. Student lists are ordered by name....

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Moodle annual housekeeping

1. Reset It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and...

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[Resolved] Telephone number porting to new provider

Information Update: 18:40 The scheduled work was completed later than expected at around 1700. However, the actual disruption has been minimal. All number ranges have now successfully been ported to...

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Alexandru Tudora is the Lynda.com Student competition winner!

Congratulations to Alexandru-Marian Tudora - our Lynda.com ‘Job Ready’ student competition winner! Alexandru, an Undergraduate student in Computer Science and Electronic Engineering, was picked...

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Lynda is here to stay!

Good news! IT Services has renewed our Lynda.com site licence just in time for the arrival of our new students. For the next three years, all staff and students have free and unlimited access to...

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Who’s using Lynda? Part 3

Part three in our Lynda series – we hear from Michael Richards who recently graduated from Computer Science. For him, “Lynda is one of the most valuable tools there is”; it allowed him to gain an edge...

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[Resolved] Planned maintenance of telephone system – replacing aging...

The planned work to move services from aging equipment to new equipment has been completed ahead of time, with no reported problems. All those contacted prior to the event have been provided with...

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TEL Talk – adding Lynda to your Moodle courses

Teaching staff, do you want to know how to add Lynda content to you Moodle courses? Come along to the next TEL talk on Friday, 24 March at 10:00-12:00 in room 4SW.3.3 to find out how. You can either...

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Students – be on the lookout for emails asking you to log in to FASER

Please be aware of a new phishing scam email that has been sent to some University members. If you receive an email asking you to log in to FASER to check feedback, please ensure that you are taken to...

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[Resolved] Scheduled downtime for compute server unix3 – Tuesday 3rd October...

The scheduled work was complete by 0715 and the server is available again for use.   The compute server unix3 will be unavailable between 0700 and 0800 on Tuesday 3rd October for maintenance. Please...

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[Resolved] Moodle Intermittent Performance Issues

Update 15:36pm Both Moodle instances have now been returned to service. Apologies for the inconvenience caused.   Original 12:11pm Moodle services, including: https://moodle.essex.ac.uk/...

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Phishing scams – what you need to know

Check out our new poster on phishing awareness, including information on: what could happen if you fall victim to a phishing scam how to spot a phishing email Click the image below to download the PDF.  

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Web print access

We are currently aware of and investigating an issue affecting access to papercut.essex.ac.uk and web print from devices connected via Eduroam. We will provide more information once the cause has been...

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FASER drop-in sessions

Lunch and Learn drop-in sessions for users of FASER To coincide with the release of the new and improved version of FASER due to be released on Monday 22 January, IT Services is holding a series of...

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[Service alert] Password changing and applicant portal problems

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today. We are working hard to identify and resolve this and will post an...

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[Resolved] – Authentication failures on Linux servers

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN...

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OpenVPN temporarily unavailable this morning

Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise...

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The IT Training Room has moved!

New location and facelift for IT Training Room Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is...

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IT Training News: January to April 2020

Simply follow the links to arrive at the booking page. Courses marked with an asterix incur a small charge. Training for staff Outlook for managing a busy inbox        15 Jan, 12 Feb, 4 Mar, 22 Apr...

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[Alert] Issue showing applications on the Software Hub

Resolved, late Friday evening Everything is now back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know. Update, 12.15pm The likely cause of this...

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IT Training is being delivered by webinar

We’re moving to webinars for IT Training In response to COVID-19, all classroom training will now be delivered remotely to comply with social distancing and self-isolating recommendations. Webinar...

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[Scheduled] We’re making improvements to the Remote Desktop Server

Update, 4/5/20 9.25pm All work completed successfully by 9:20pm.  The server has been returned to service   Update, 30/4/20 7.30am The underlying issue has been resolved and we are now ready to proceed...

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[Updated] Network problems on Colchester Campus

Update – 14:52 The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the...

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Moodle Housekeeping 2020

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new...

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[Service Alert] (Unit4) Amazon via Marketplace is unavailable

Within Unit4 you are able to connect to Amazon via the Marketplace, but unable to complete a purchase. Amazon is aware and we will update you as soon as the issue is resolved.

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[Resolved] (Unit4) Amazon via Marketplace is now available

Purchasing from Amazon is now available. Apologies for any inconvenience caused.

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[Service Alert] – Unit4 – University Finance System – Log out by 5.30pm

We are experiencing reduced performance of the Unit4 Finance System. Please can you ensure you are logged out by 5.30pm this evening (Tuesday 11.5.21) as the servers needs to be re-started, you should...

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[Service Alert] We’re performing scheduled maintenance on Visionline

WORK COMPLETE, 5.30pm The planned maintenance work has been completed successfully. If you notice any issues please let the IT Helpdesk know. MONITORING, 5pm The work has finished and we continue to...

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