Un-muddling Moodle
We’ve had a number of similar enquiries into the LTT post bag this week, all asking how Moodle copes with the new academic year. I’m going to try and clarify things below, but bear with me, as this...
View ArticleMoodle upgrade this weekend
Our Moodle service is scheduled to be upgraded this weekend. This means that moodle.essex.ac.uk will be unavailable from 12:30pm on Friday 18th July. The site will be back online no later than 9:00am...
View ArticleChanges to FASER
We’ve been beavering away on a few FASER changes in the last few weeks: Staff can now edit comments in the Feedback Assistant. The Feedback Assistant is faster. Student lists are ordered by name....
View ArticleMoodle annual housekeeping
1. Reset It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and...
View Article[Resolved] Telephone number porting to new provider
Information Update: 18:40 The scheduled work was completed later than expected at around 1700. However, the actual disruption has been minimal. All number ranges have now successfully been ported to...
View ArticleAlexandru Tudora is the Lynda.com Student competition winner!
Congratulations to Alexandru-Marian Tudora - our Lynda.com ‘Job Ready’ student competition winner! Alexandru, an Undergraduate student in Computer Science and Electronic Engineering, was picked...
View ArticleLynda is here to stay!
Good news! IT Services has renewed our Lynda.com site licence just in time for the arrival of our new students. For the next three years, all staff and students have free and unlimited access to...
View ArticleWho’s using Lynda? Part 3
Part three in our Lynda series – we hear from Michael Richards who recently graduated from Computer Science. For him, “Lynda is one of the most valuable tools there is”; it allowed him to gain an edge...
View Article[Resolved] Planned maintenance of telephone system – replacing aging...
The planned work to move services from aging equipment to new equipment has been completed ahead of time, with no reported problems. All those contacted prior to the event have been provided with...
View ArticleTEL Talk – adding Lynda to your Moodle courses
Teaching staff, do you want to know how to add Lynda content to you Moodle courses? Come along to the next TEL talk on Friday, 24 March at 10:00-12:00 in room 4SW.3.3 to find out how. You can either...
View ArticleStudents – be on the lookout for emails asking you to log in to FASER
Please be aware of a new phishing scam email that has been sent to some University members. If you receive an email asking you to log in to FASER to check feedback, please ensure that you are taken to...
View Article[Resolved] Scheduled downtime for compute server unix3 – Tuesday 3rd October...
The scheduled work was complete by 0715 and the server is available again for use. The compute server unix3 will be unavailable between 0700 and 0800 on Tuesday 3rd October for maintenance. Please...
View Article[Resolved] Moodle Intermittent Performance Issues
Update 15:36pm Both Moodle instances have now been returned to service. Apologies for the inconvenience caused. Original 12:11pm Moodle services, including: https://moodle.essex.ac.uk/...
View ArticlePhishing scams – what you need to know
Check out our new poster on phishing awareness, including information on: what could happen if you fall victim to a phishing scam how to spot a phishing email Click the image below to download the PDF.
View ArticleWeb print access
We are currently aware of and investigating an issue affecting access to papercut.essex.ac.uk and web print from devices connected via Eduroam. We will provide more information once the cause has been...
View ArticleFASER drop-in sessions
Lunch and Learn drop-in sessions for users of FASER To coincide with the release of the new and improved version of FASER due to be released on Monday 22 January, IT Services is holding a series of...
View Article[Service alert] Password changing and applicant portal problems
Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today. We are working hard to identify and resolve this and will post an...
View Article[Resolved] – Authentication failures on Linux servers
There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers. This will have disrupted services including M: drive access, delayed processing of email, OpenVPN...
View ArticleOpenVPN temporarily unavailable this morning
Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise...
View ArticleThe IT Training Room has moved!
New location and facelift for IT Training Room Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is...
View ArticleIT Training News: January to April 2020
Simply follow the links to arrive at the booking page. Courses marked with an asterix incur a small charge. Training for staff Outlook for managing a busy inbox 15 Jan, 12 Feb, 4 Mar, 22 Apr...
View Article[Alert] Issue showing applications on the Software Hub
Resolved, late Friday evening Everything is now back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know. Update, 12.15pm The likely cause of this...
View ArticleIT Training is being delivered by webinar
We’re moving to webinars for IT Training In response to COVID-19, all classroom training will now be delivered remotely to comply with social distancing and self-isolating recommendations. Webinar...
View Article[Scheduled] We’re making improvements to the Remote Desktop Server
Update, 4/5/20 9.25pm All work completed successfully by 9:20pm. The server has been returned to service Update, 30/4/20 7.30am The underlying issue has been resolved and we are now ready to proceed...
View Article[Updated] Network problems on Colchester Campus
Update – 14:52 The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the...
View ArticleMoodle Housekeeping 2020
A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new...
View Article[Service Alert] (Unit4) Amazon via Marketplace is unavailable
Within Unit4 you are able to connect to Amazon via the Marketplace, but unable to complete a purchase. Amazon is aware and we will update you as soon as the issue is resolved.
View Article[Resolved] (Unit4) Amazon via Marketplace is now available
Purchasing from Amazon is now available. Apologies for any inconvenience caused.
View Article[Service Alert] – Unit4 – University Finance System – Log out by 5.30pm
We are experiencing reduced performance of the Unit4 Finance System. Please can you ensure you are logged out by 5.30pm this evening (Tuesday 11.5.21) as the servers needs to be re-started, you should...
View Article[Service Alert] We’re performing scheduled maintenance on Visionline
WORK COMPLETE, 5.30pm The planned maintenance work has been completed successfully. If you notice any issues please let the IT Helpdesk know. MONITORING, 5pm The work has finished and we continue to...
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